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With the resurgence of Covid-19, you may experience some shipping delays. We are still shipping all parts we have in stock the same day, up until our cut-off time of 3:30 PM EST, but we cannot be responsible for the carrier's failure to deliver on time due to weather or Covid-19 related issues.
NOTICE: The shipping carriers UPS, FedEx, and USPS have suspended their service guarantees until further notice due to Covid-19. Please read more here.

Policies - Advanced Service And Parts, LLC

Company Policies

NOTICE: If you give us the incorrect part number(s) when you call in your order, or choose the wrong part(s) online when ordering, we cannot be responsible. Return Policy below applies.

  • Shipping Time:  Although most orders ship same day if ordered by 3PM Eastern time and if all items are in stock, it is not guaranteed to ship same day. If your order must ship same day, call us first to check if same day shipping is possible.
  • Minimum Order Policy:  If the sub-total of your order is below $24.95 before shipping, a $5.00 minimum order fee will be added to your order.
  • Modify / Cancel Order Fee Policy:  If you need to cancel your order or add/remove from it after submitting the order, there will be a modify or cancel order fee of 3% of your order total, $5.00 minimum.
  • Tech Support:  As a small family business, we only have one person who is technical with generators.  Due to the volume of requests received daily, he handles these inquires by e-mail or a call-back basis.  
  • Warranties:  Most warranties are dependent on the manufacturer(s), upon their inspection, whether the warranty is approved or not.  Length of warranty term varies from 90 days to 5 years (dependent on brand).  We do not manufacture the products we furnish, but will do our best to help you with the warranty process:  (1) You must obtain an RMA # before sending any items back.  You are responsible for return shipping costs.   Replacements are shipped by standard shipping.  Air freight is extra cost.  It is up to the manufacturer to evaluate / approve the warranty. If you cannot wait on evaluation, you may need to place a new order.  As long as the warranty is honored, you will receive credit or replacement
  • Returns: No returns / refunds on electrical parts or if merchandise has been installed, or after 15 days. No Returns Accepted or Items Refunded without RMA # issued by one of our staff. Restocking Fee will be incurred.
  • Late Payment Policy: Service Charge of 1.5% per month (18% APR) will be applied to unpaid balances over 30 days. Minimum late charge: $3.00 per month. Accounts past 60 days will be placed on C.O.D.

Although every effort is made to supply the correct information on our website, we are not responsible for typographical errors or inaccuracies on our website Sometimes parts are discontinued or superseded, and it is challenging to keep all of these changes updated on a daily basis.


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