All Testimonials

Onan Generator

Monday 03 July, 2017

The service and advice I received from Dennis And Shawn at Advanced Service And Parts was outstanding and I couldn't have repaired my generator without them. I purchased an older RV with an Onan LP Generator. Despite reading the manual troubleshooting charts, numerous YouTube videos and the 'scientific method' approach, I could not determine why it would run perfectly for about 8 minutes, and then shut itself off. After several bouts of self diagnoses (fuel system, spark plugs, other 'theories'), Dennis and Shawn indicated it was probably an Control system problem. After describing the problem, Dennis gave me a good troubleshooting method which identified it exactly; the Voltage Regulator was bad. Ordering the part was easy, and the part ordered appears to be higher quality than the original. It came with great instructions to include a pre-maintenance check to ensure I didn't turn around and destroy the new one (the note on cleaning the brushes and slip rings was particularly helpful). YouTube and other Blogs can be helpful in identifying a problem, but they can also be a collection of other people who don't know what they are doing. I recommend Advanced Service and Parts. I will certainly return as a customer.

Thanks from Ohio

Friday 17 March, 2017

This was our first time working with A.S.A.P. and we were very impressed with their customer service. The item we were looking for was not in stock but they were able to find a supplier and had it shipped to us within a few hours. The product arrived in less than 2 days. This is a company we are keeping on our vendor's list for future orders and will recommend to others. A big thank-you to Brad and Dennis who waited on us. Keep up the good work!

Just wanted to say Thanks...

Thursday 09 February, 2017

Dennis, Just wanted to say Thanks... I got the adapter cable for that old Generac. Plugged in the new regulator and it works perfectly. It is sad to say that people like you are a dying breed. You go the extra mile to make sure things are right. Having the manuals that you emailed me at no charge made the difference! I also deal with the general public....I know.....So thanks again. Jim S. from Stockett, MT

Best Customer Service!

Thursday 29 December, 2016

Dennis provides the highest level of customer service. He spent a lot of time working to find the best solution to fill and expedite my order. Thanks Dennis, I appreciate your attention to detail.

Awesome customer service

Saturday 30 April, 2016

Dennis went above and beyond in helping me and my husband with a recent order for a generator problem. He advised us that the part we were ordering was probably not the problem according to the symptoms I described. He told us what part we should try first and he was correct. Thank you so much Dennis for great customer service and guiding us in the right direction.