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Policies - Advanced Service And Parts, LLC

Company Policies

NOTICE: If you give us the incorrect part number(s) when you call in your order, or choose the wrong part(s) online when ordering, we cannot be responsible. Return Policy below applies.


  • Modify Order FeeIf you place an order and contact us to modify it, there will be a $5.00 fee to cover our time for changes.
  • Tech Support:  As a small family business, we only have one person who is technical with generators.  Due to the volume of requests received daily, he handles these inquires by e-mail or a call-back basis.   Please help us by trying to follow online help or purchasing a service manual here.
  • Minimum Order Policy:  If the sub-total of your order is below $24.95 before shipping, a $5.00 minimum order fee will be added to your order.
  • Shipping Time:  Although most orders ship same day if ordered by 3PM Eastern, it is not guaranteed.  If your order must ship same day, call us first to check if same day shipping is possible.
  • Warranties:  Any warranties are through the manufacturer(s).  Length of warranty term varies from 90 days to 5 years (dependent on brand).  We do not manufacture the products we furnish, but will do our best to help you with the warranty process:  (1) You must obtain an RMA # before sending any items back.  You are responsible for return shipping costs.   Replacements are shipped by standard shipping.  Air freight is extra cost.  It is up to the manufacturer to evaluate / approve the warranty. If you cannot wait on evaluation, you may need to place a new order.  As long as the warranty is honored, you will receive credit or replacement
  • Returns: No returns / refunds on electrical parts or if merchandise has been installed, or after 15 days. No Returns Accepted or Items Refunded without RMA # issued by one of our staff. Restocking Fee will be incurred.
  • Late Payment Policy: Service Charge of 1.5% per month (18% APR) will be applied to unpaid balances over 30 days. Minimum late charge: $3.00 per month. Accounts past 60 days will be placed on C.O.D.

Although every effort is made to supply the correct information on our website, we are not responsible for typographical errors or inaccuracies on our website Sometimes parts are discontinued or superseded, and it is challenging to keep all of these changes updated on a daily basis.


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